Terry Mefsut

Terry Mefsut is an accomplished professional with extensive experience in business analysis and project management across various organizations. Currently serving as a Product Owner and Customer Experience Improvements Lead at Telstra since August 2017, Terry focuses on root cause analytics and human-centered solutions to enhance customer advocacy. Previously, Terry held roles as a Senior Business Analyst at MEGT (Australia) Ltd, a Business Analyst/Project Manager at Silk Contract Logistics, a Business Analyst in Product Servicing at Vodafone Hutchison Australia, a Business Analyst at 3 Mobile, and a Business Analyst and National Workforce Analyst at the Australian Taxation Office. Each role involved capturing stakeholder requirements, managing project scopes, and ensuring the delivery of high-quality solutions aligned with established methodologies.