Thomas Eaddy has significant experience in digital product ownership and customer service within the telecommunications industry, currently serving as a Digital Product Owner at Telstra since November 2010. Eaddy has led service improvement initiatives and managed customer complaint processes, focusing on operational effectiveness and customer advocacy. Previous roles include NBN Specialist, Small Business Account Manager, and Complaints Lead at Telstra, enhancing customer service and managing service delivery across various channels. Eaddy's career began with positions in sales and operations in New Zealand, including roles at AMP Capital Investors and BMW Group, contributing to marketing and operational projects.
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