Tomas Warden has a diverse background in digital engagement and customer experience, spanning over 15 years in various leadership roles at Telstra and American Express. As an Engagement Professional at American Express, Tomas laid the foundation for a career focused on enhancing user experiences. At Telstra, Tomas has held multiple key positions, including Head of Mobile App Experience and Engagement, and Principal Group Owner - Digital Service & Engagement, leading initiatives that significantly improved customer engagement and optimized digital capabilities. Achievements include a design uplift for the My Telstra app, the launch of over 250 new experiences, and substantial increases in user adoption across multiple channels. Tomas's expertise encompasses digital strategy, B2B service growth, and the facilitation of complex ICT solutions to drive customer satisfaction and loyalty.
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