Amresh Kumar is a dynamic professional with over 16 years of experience in capacity planning, forecasting, staffing, scheduling, and dialer management. Currently serving as a Senior Manager at TELUS Digital, Amresh has previously held managerial roles at Tata Consultancy Services and Concentrix Daksh Services India Private Limited. Amresh has demonstrated expertise in dialer automation, outbound and inbound strategy, and real-time analysis, contributing to cost optimization and billing processes.
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