Daniel Mihov has extensive experience in scheduling and customer service, with a strong analytical background. At TELUS International from February 2019 to December 2020, Daniel served as a Scheduling Analyst, focusing on developing schedules, client communication, and efficiency analysis. Previously, Daniel held various roles at TELUS International Europe including Real Time Analyst, Teleagent, and WFM Team Lead from February 2017 to December 2020. Earlier work includes an internship at NGB Consulting Bulgaria as a customer consultant and a position as a Staff Writer at Essayology, where research on international topics was conducted. Daniel holds a Bachelor's degree in International Relations and Affairs from the University of Portsmouth, obtained between 2010 and 2013.
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