Daniela Illuminati is a Senior Director of Operations and Dublin Site Lead at TELUS Digital, where they oversee the delivery of high-quality customer experience solutions for global clients. With over 20 years of experience in the online industry, Daniela has a proven track record of developing diverse teams and implementing innovative, data-driven strategies to enhance customer retention and revenue growth. Their previous roles include positions at Facebook, TELUS International Ireland, and Google, where they focused on operations and customer care. Daniela is a graduate of UP LEVEL School of Management and UCD Michael Smurfit Graduate Business School, holding a Bachelor's degree from Università degli Studi di Trieste.
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