Devlin O'Neil is a seasoned professional currently serving as the Senior Manager of Solutions Architecture for Digital Customer Experience at TELUS Digital, where they work since 2025. Previously, Devlin held various roles, including Senior Manager of Customer Experience Systems and Tools at Etsy, where they optimized customer support technology, and Senior Technical Product Manager at Caribou Financial, providing strategic advisory on contact center transformations. With a breadth of experience in technical architecture and implementation at companies like ujet.cx, lululemon, and HSBC Bank Canada, Devlin has a proven track record in enhancing operational efficiency and driving enterprise technology transformations. Devlin continues to pursue a Bachelor of Science degree from Penn State World Campus, which they have studied since 2007.
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