Laura Thomas, CPA, CMA, is a Senior AI Project Manager at TELUS Digital, specializing in transforming customer experiences through AI and GenAI. With over 12 years of experience in data analytics and strategy, primarily in the retail and telecommunications sectors, Laura has demonstrated expertise in building high-performing teams and leading projects that deliver significant operational efficiencies and cost savings. Laura holds a BA in Economics from Simon Fraser University and a Master's Certificate in Analytics for Leaders from the Schulich School of Business. Currently pursuing a Doctor of Business Administration in Artificial Intelligence and Machine Learning from Walsh College, they continue to innovate and drive digital transformation initiatives.
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