Matthew McDonnell

Matthew McDonnell is an Executive Digital and CX Solutions Partner at TELUS International, a role focused on enhancing the human experience through digital enablement and client engagement across various industries, including tech and healthcare. Previously, Matthew served as a Public Health Advisor at NYC Health + Hospitals, where responsibilities included maintaining HIPAA standards and coaching contact tracers. In addition, Matthew held the position of Team Lead/Contact Tracer at UnitedHealth Group, leading daily coaching sessions and managing outreach for a large client base. Earlier experience includes working as a Business Development Representative at SFE Energy and as a Concierge at First Service Residential, as well as a Hospital Service Worker at Rivington Nursing Home. Matthew studied at City Tech, CUNY from 2012 to 2014.