Mike Hodder

Mike Hodder is an Operations Manager at TELUS International Ireland, where they oversee an operational team of over 250 members, focusing on efficiency and client relationships. With a background in managing high-performance teams and driving process improvements through lean methodologies, Mike has previously held roles as Group Manager and Operations Manager for FinTech clients. They also have experience in quality assurance and training roles at Voxpro and have academic qualifications that include a PhD in Italian Language and Literature from the University of Oxford and various certifications in business and lean management.