Oseas Lopez is a Senior Workforce Platform Manager at Telus Digital, specializing in workforce management with a strong background in optimizing staffing levels and improving operational performance. Throughout their career, Oseas held several managerial roles at companies such as IntouchCX, Conduent, and HCL Technologies, where they were instrumental in enhancing service level agreements (SLAs) and strategic decision-making through data-driven insights. Oseas is currently pursuing a degree in Computer Software Engineering at Universidad Mariano Gálvez, building on a foundation in computer science and project management.
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