Rafail Rafailov is an Operations Manager at TELUS Digital, bringing extensive experience from various roles within TELUS International. From 2013 to 2015, Rafailov started as a Customer Service Representative, providing support in Italian and English while mentoring new hires. They progressed to Senior Customer Service Representative and Operations Supervisor, leading teams and participating in client meetings and procedural changes. Rafailov's educational background includes a Bachelor's Degree in Italian Language and Literature and a Master of Business Administration in Economics, both from Sofia University St. Kliment Ohridski, along with a year of study at Università degli Studi di Bari.
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