Raphael Maffolini

Raphael Maffolini is a seasoned professional in customer experience and strategic initiatives, currently serving as Manager of Customer Experience Strategy at TELUS Digital since April 2024. With a decade of experience at TELUS, Raphael held various leadership roles including Manager of Strategic Initiatives & Roaming and Senior Market & Product Manager, where significant achievements included generating substantial annual revenues from roaming features and influencing regional marketing programs. Raphael's early career involved strategic management within the Quebec Consumer Market, driving both growth and operational efficiencies. An MBA holder in Strategy & Leadership from the University of Victoria, Raphael has also completed advanced leadership training and project management courses, providing a solid educational foundation to complement a dynamic professional journey.