Will Kingston is the Director of Product, CXM at Telus Digital, where they lead initiatives to leverage the Telus Ventures portfolio in creating innovative customer experiences. Previously, Will was the Head of Customer Experience at Close Brothers and Zego, where they significantly expanded customer experience teams. They also led the Financial Services practice at M&C Saatchi Consulting and worked at PwC as an Engagement Manager, developing customer-focused strategies across various markets. Will served as Principal at Cortico-X, hosting a podcast that focused on experience-led transformation.
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