Breny Hernandez

Breny Hernandez is an Operations Manager at TELUS Digital with 13 years of experience in the BPO industry, including 6 years in leadership roles. They have successfully led programs in Customer Service, Retentions, and Sales, driving high conversion rates and increased sales revenue through effective team training and customer experience techniques. Committed to fostering professional growth, Breny collaborates with an Employee Resource Group focused on women empowerment, dedicating three years to initiatives that support women's development within the organization. Currently, they are pursuing a Licenciatura at Universidad de El Salvador.