Chanel Bhalla is an experienced Information Services Manager at TELUS, where responsibilities include overseeing Incident and Orchestration Solutions for Lynx and Appian applications. Previously held positions at TELUS as ServiceNow Operations Manager and ServiceNow Senior Business Analyst, demonstrating expertise in managing production support for the ServiceNow practice, leading teams, and driving continuous improvements. Prior experience includes roles at Loblaw Companies Limited as ServiceNow Support Lead, focusing on implementation and service delivery, and Enbridge Gas Distribution with responsibilities in IT Change & Release Management. Earlier career achievements include leading IT teams at Rogers Communications and providing technical support at Motorola. Chanel holds a DEC in Business/Commerce and an AEC in IT Support from CEGEP - John Abbott College.
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