Ismail Kara

Ismail Kara is an accomplished Customer Service Team Manager at TELUS Health since January 2021, where responsibilities include supporting and mentoring team members to enhance performance and career growth while ensuring customer satisfaction and operational efficiency. Previous experience includes serving as Contact Center Manager at NewAge Products Inc., overseeing service level metrics and project implementation from October 2017 to July 2020. Ismail has a strong background with Rogers Communications, spanning from November 2009 to August 2017, in roles such as Team Manager for Customer Relations and Project Manager for National Customer Care PMO, focusing on coaching, project management, and service excellence. Prior roles at Bell from November 2006 to August 2008 involved Operational Project Manager and Quality Process Manager, where Ismail established quality indicators, maintained best practices, and improved Call Centre processes.