Jack Gao

Jack Gao is a Business Transformation and Technology Innovation Leader with over 15 years of experience in project leadership and operations management within the telecommunications industry. They held various roles, including Sr. Process Engineer at Rogers Communications, where they led initiatives that delivered over $10 million in process improvements, and they are currently a Senior Program Manager at TELUS, focusing on cross-functional process enhancements. Jack began their career as an Operations Manager at Centract Settlement Services and was a Process & Quality Manager at SiTEL/Clientlogic, managing teams and driving performance improvement initiatives. Jack earned a Project Management Certificate from Ryerson University.