James Simpson is a seasoned professional with extensive experience in customer service and technical support. Starting as a Customer Service Representative at Napoleon in early 2007, James transitioned to TELUS, where key roles included Service Technician, Field Support Manager, Quality Assurance Manager, and Client Care Representative, contributing to improvements in service delivery and customer engagement. As a Senior Strategy Manager in Partner Strategic Operations at Transcom from 2008 to 2011, James further developed strategic skills in managing customer interactions and operational effectiveness.
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