Katrina Potts is a Group Product Manager with a passion for creating exceptional employee experiences through innovative technology solutions. Since earning a Master's degree in Music Performance & Literature from Eastman School of Music, they have gained diverse experience in roles such as customer success, project management, and product management at various organizations, including TELUS, where they lead the development of the award-winning SPOC Copilot. Katrina is dedicated to fostering cross-functional collaboration and leveraging data-driven insights to enhance customer experiences while volunteering with ElderDog Canada and Cool Aid Society in their spare time.
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