Marc-Andre Coulombe is the Director Of Operations at TELUS Business, where they lead Global Contact Center operations for various service desks, supporting multiple product portfolios. Previously, they held the position of Director of Client Care at TELUS, focusing on enhancing client experience. Marc-Andre's background includes roles as a Technical Support Manager at ColbaNet, AEI Internet Inc., and Inet Technologies, where they coordinated technical support operations and developed automated systems. They earned a General Education Diploma in Pure and Applied Sciences from Dawson College and completed a Mini-MBA at McGill University.
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