Nicole Oke is a seasoned professional in strategy management and process improvement, currently serving as a Senior Strategy Manager in the Chief Information Office at TELUS since May 2017. With a background that includes roles as a Business Consultant and Process Improvement Consultant, Nicole has effectively managed various programs, including the Learning From Every Escalation program and Mobility onboarding for TELUS and Koodo customers. Prior experience at TELUS from 2011 to 2017 encompassed positions as a Business Analyst, where responsibilities ranged from project management and analytics to root cause analysis and cross-functional collaboration to enhance customer experience. Early career experience included a role as a Call Center Representative, providing frontline support.
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