Pauline Lu is a Senior Technical Product Manager at TELUS since January 2025, bringing extensive experience in digital product management from a previous role as Digital Product Owner Buy Flows and Incidents at Rogers Communications from September 2007 to February 2024. In this capacity, Pauline managed a scrum team utilizing both Kanban and Agile methodologies, successfully enhancing purchase conversion rates and addressing backend issues. Additionally, as Loyalty Product Manager, Pauline created and maintained Rogers' first rewards program and oversaw significant improvements in the rewards redemption process on the company's website. Earlier, as Project Leader for Configuration Management, Pauline directed configuration management for term offers, plans, and loyalty products in billing systems, supporting system releases and rate adjustments for various services.
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