Pooja P. is a Certified System Administrator in ServiceNow with over 12 years of experience in IT service delivery, specializing in process optimization and digital transformation across various industries including energy, healthcare, finance, telecom, and public services. Pooja previously served as a Test Lead and Business Analyst at CSR Infotech Inc and as a Test Lead/BSA for ServiceNow at Accenture. Currently, Pooja works as a ServiceNow QA at TELUS while pursuing multiple degrees at the University of Alabama at Birmingham and a Master's in Business Administration from Cumberland University. Pooja's expertise lies in aligning business needs with IT service management best practices to enhance operational efficiency.
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