Richard Morrison has extensive experience in business systems analysis, currently serving as a Sr. Business Systems Analyst at TELUS since March 2005, where responsibilities include working with the Genesys suite of applications, particularly the Proactive Contact section for outbound communications. Previously, Richard worked as a Loyalty & Retention Representative, focusing on customer retention for mobility services and providing data and network support. Prior experience includes a role as Customer Relations Manager at Superpages, resolving legal complaints related to advertising discrepancies. Richard's educational background includes studies at Vancouver Island University from 1995 to 1997 and attendance at Wellington Secondary from 1990 to 1995.
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