Sam Kim is a seasoned professional specializing in customer experience AI transformation and product management, currently serving as a Senior Product Manager at TELUS, focusing on AI voice and chat solutions. Previously, Sam held various product management and leadership roles at Rogers Communications, Samsung Electronics, and Bell, leading digital transformation initiatives and managing cross-functional teams. With a strong background in quality assurance and digital platforms, Sam has consistently driven innovation and enhanced customer experiences across multiple sectors. Sam is also pursuing further education in Deep Learning for Business at Yonsei University and holds degrees in Computer Graphics and Information Technology Management.
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