Susan Liu is a Performance Analyst at TELUS since October 2024, with prior experience as a Data Analytics Engineer at SkyHive from September 2020 to May 2024, where significant improvements in data processing were achieved through the design of ETL pipelines. Previous roles include Research Assistant in Data Analytics at Royal Roads University, where Susan conducted a data analytical study in the investment industry, and Data Analyst for Dell Technologies, where evidence-based analyses contributed to a quarterly win-rate increase. Additionally, Susan served as a Business Analyst in Strategic Pricing at Hewlett-Packard, focusing on market share enhancement in Australia and New Zealand, and began as a Technical Writer at SEMCON (Beijing) Information & Consulting Co., Ltd. Susan holds a Master’s degree in Global Management from Royal Roads University and a Bachelor’s degree in Telecommunication Engineering from Shanghai Jiao Tong University.