Matheus Barbosa possesses extensive experience in customer experience and support roles across various sectors. Beginning as an Assistente de Customer Experience III at AeC from July 2020 to February 2022, responsibilities included client assistance for B2C banking services, data analysis, and debt negotiation. Transitioning to HTL Mais BB Soluções Financeiras as an Assistente Comercial from March 2022 to March 2023, Matheus focused on providing credit solutions and active client prospecting. Subsequent roles included an Assistente de Cadastro at Grupo Elfa from March 2023 to October 2024, where Matheus implemented systems and developed anti-fraud strategies, and an Analista de Customer Experience at LETS Delivery from October 2024 to June 2025, emphasizing B2B support and process optimization. Currently, Matheus is furthering education at Unipê - Centro Universitário de João Pessoa (2025-2027).
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