Michael Trinh

Michael Trinh is a seasoned professional with extensive experience in customer service and operations management. Currently serving as the Customer Service Operations Manager at Temu since October 2022, Michael previously held the position of Director of Customer Experience at Segway, where effective management led to a 20% monthly reduction in customer inquiries through automation. Michael's experience at Newegg encompassed roles such as Marketplace Seller Services Manager, Product Support Supervisor, and Customer Service Representative, highlighting skills in performance management, cost-saving initiatives, and technical support. Additionally, prior experience at Fry’s Electronics as an Audio/Video Sales Associate contributed to strong customer service competencies. Michael Trinh holds a Bachelor of Science Degree in Information System Security and an Associate of Science Degree in IT Computer Networking System from ITT Technical Institute.