Wei Fei

Wei Fei is an experienced technology and customer service professional with a diverse background in technical support, software engineering, and project management. They have held leadership roles at Dell EMC, where they managed multiple service lines and endorsed customer satisfaction, and at InterCall, where they led software project development and team management. Currently, Wei is the Director of Customer Service at Tencent, and previously worked as an IT Services Expert at Alibaba. They also have a background in academia as a lecturer at Xuzhou Institute of Technology, where they taught bilingual computer science courses. Wei holds a Master of Science in .Net development from The University of Hull.