Sam Gerlach is a proficient Business Systems Manager at Tendo, having been promoted from System Administrator roles, with significant accomplishments including engineering the integration of Netsuite and Salesforce to automate Sales Order creation and revolutionizing the employee onboarding/offboarding process through automation in Freshservice. As a Technical Support Engineer, Sam established the External Support infrastructure for Tendo's first customers and designed an optimized ITSM solution. Prior experience includes a Senior Technical Solution Analyst role at Cerner Corporation and a Field Support Specialist Intern position at the Missouri Department of Conservation, focusing on end user support for IT systems. Sam holds a Bachelor of Science in Computer and Information Systems Security/Information Assurance from the University of Central Missouri.
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