Lerato Molefe

Lerato Molefe is an experienced professional currently serving as a Service Delivery Manager at Teraco – A Digital Realty Company since January 2023. Prior to this role, Lerato held various positions at African Resonance from March 2012 to December 2022, including Key Account Manager and Call Center Operations Manager. Earlier career experience includes roles as Call Centre Team Lead and Call Center Representative at African Resonance, Technical Support Consultant at Innervation PAN African Payment Solutions, and Customer Service Representative at Vodacom. Lerato began the professional journey as a Sales Consultant at Altech Autopage and worked as a Receptionist at Mother Travel and Tourism. Educational qualifications include a Higher National Diploma in Contact Centre Management from GIBS Business School and multiple certifications related to Quality Assurance Monitoring and Contact Centre Skills Development.