Adam Evans

Adam Evans is the Senior Director of Customer Service Experience at Teradata, where they manage a geographically distributed team across the Americas, Canada, and Latin America. With over 20 years of experience in customer relations and technical support, Adam focuses on driving accountability, innovation, and inclusion, while ensuring service excellence through proactive issue resolution and operational frameworks. Prior to their current role, Adam held various positions within Teradata, including Services Account Manager and Director of Customer Service Experience, where they led significant improvements in customer satisfaction and retention. Adam earned an MBA in Technology Management from the University of Phoenix and a BS in Information Science from Florida State University.