Joshua Eilts is an experienced professional with a strong background in technical support and performance engineering, currently serving as the Manager of Global Technical Support at Teradata since June 2014. Eilts leads a team of 12 analysts to provide high-severity support, ensuring seamless performance for global customers. Previously, Eilts held roles as a BigData/Cloud/Teradata Performance Engineer, contributing to customer success by troubleshooting system issues and optimizing workloads, as well as serving as an Account/Systems Support Specialist. Prior experience includes serving as a Lead Security Guard at Exelon Nuclear, where attention to detail and training programs were a focus, and as an Infantry Soldier in the Illinois Army National Guard, achieving the rank of Sergeant and receiving multiple awards. Eilts also worked as a Flooring Expert at Home Depot, translating customer needs into tailored solutions. Educational credentials include an Associate's degree in Computer Science from American Military University.
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