Michael Petersen is a Strategic IT Leader with extensive experience transforming IT operations into customer experience engines. Currently leading a high-performing international team of over 10 professionals, they focus on delivering service excellence that aligns technical capabilities with business goals. Michael has held various roles, including Senior Manager and Nordics Operation Manager, where they emphasized customer support and IT service management. They possess multiple certifications, including ITIL 4 Foundation and Microsoft Certified Professional credentials, reflecting a commitment to professional growth and team empowerment. Michael is driven by a passion for coaching individuals to enhance their technical skills while ensuring a deep understanding of customer impact.
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