Mike Eisenzimmer

Mike Eisenzimmer is a seasoned professional with extensive experience in customer experience management and enablement deployment at Teradata since 2014. In the role of Sr. Enablement Deployment Manager, Mike developed and enforced a communications policy that resulted in a 35% increase in policy adherence and played a key role in driving organizational change. As a Sr. Customer Experience Manager, Mike achieved a 25% increase in customer satisfaction through proactive issue resolution and effective onboarding guidance while leading a team of managed service professionals. Earlier in Mike's career at Loffler Companies, as Networking IT Manager, cost reduction in service calls was achieved by 20% through the production of instructional materials. Mike holds a degree in Radio Broadcasting and Television Production from Brown Institute and certifications including ITIL® 4 Foundation and CompTia Network Plus+.