Tim Thiels has extensive experience in customer support and service management, currently serving as Customer Experience Manager and previously as Service Experience Manager at Teradata since April 2005. Tim has a strong background as a Senior System Support Engineer, managing customer support for key clients such as ATT and Saks Fifth Avenue across Mississippi and Louisiana. Prior to Teradata, Tim was a Systems Trainer for IBM, focusing on self-checkout solutions, and served in the US Navy as an Intelligence Specialist with a TS/SCI clearance. Tim began a career in law enforcement as a Deputy Sheriff with the Rapides Parish Sheriff's Office. Tim holds a Bachelor of Arts degree with minors in Sociology and Psychology from the University of Louisiana Monroe.
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