Tim Kende has extensive experience in IT Service Management, currently serving as an ITSM Specialist at Teranet Inc. since January 1995. Key responsibilities include overseeing IT Service Management functions such as Incident, Problem, and Change Management, conducting gap analysis, designing and delivering training, and driving continuous improvement initiatives. Prior roles at Teranet Inc. included Senior IS Support Specialist, where Tim led bi-weekly Production Meetings and managed day-to-day operations of the Application Support Team, and IS Support Specialist/Map Support Analyst. Tim's career began at McCormick Rankin Corporation as a Junior Draftsman, focusing on drafting highway plans. Tim Kende holds an education from Fleming College from 1990 to 1993.
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