Terhab is a Saudi company specialized in Customer Experience outsourcing for private and public sectors.
Designing and operating end-to-end CX solutions, throughout the customer journey, prior, during, and after sales.
We are determined for a specific purpose to contribute in achieving highest standards of welfare for the Saudi society, by delivering optimized added value in the CX outsourcing field to achieve excellence, in-correlation to upmost customer satisfaction.
Terhab Is a subsidiary of SMASCO group which was established in 2012 with a fully paid up capital of 400M SAR and 2B SAR total revenue for the year of 2020.

Terhab | ترحاب

This department focuses on managing and enhancing customer experience through effective operational strategies and processes.

Customer Experience Operations

This department focuses on ensuring the quality and performance of customer service operations.

Quality Assurance

This department focuses on driving sales growth and enhancing customer satisfaction through dedicated specialist roles.

Sales and Customer Experience

This department focuses on identifying growth opportunities, building relationships with potential clients, and developing strategic partnerships.

Business Development

This department manages financial planning, reporting, and accounting functions.

Finance Department

This department manages employee relations, recruitment, and organizational development.

Terhab | ترحاب

Org chart

Teams

Customer Experience Operations

Quality Assurance

Sales and Customer Experience

Business Development

Finance Department

Human Resources

Offices

Terhab | ترحاب

Org chart

Teams

Customer Experience Operations

Quality Assurance

Sales and Customer Experience

Business Development

Finance Department

Human Resources

Offices

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