Mark Goodwin

Mark Goodwin has extensive experience in managing and delivering customer experience projects for large companies such as Tesco Mobile and Travelodge Hotels Limited. In their roles as Customer Experience Manager, Customer Experience Project Manager, Customer Experience Analyst, and Customer Service Representative, Mark has been responsible for overseeing NPS programs, survey providers, and dashboard platforms for a substantial number of sites. Mark's work involves managing and delivering customer experience projects in alignment with strategic plans.