John Graham

John Graham is a retired IT professional who concluded their career at Tesco in February 2023. With a tenure at Tesco from 1990, they served as a Service Analyst and later as an IT Service Manager, specializing in the management of front-end systems across over 2500 stores. John’s work focused on improving service delivery, reducing operational costs, and collaborating with vendors and development teams to implement new functionalities and enhancements. They were recognized for their achievements in service improvements, including reducing incident calls by significant margins and ensuring compliance with service standards.