Deepu Prabhakaran is a Customer Support Head at Testbook, bringing over seven years of experience in enhancing customer experiences and operational efficiency. In this role, Deepu has automated customer interactions and collaborated with various teams to achieve significant improvements in customer satisfaction scores and efficiency metrics. Previously, Deepu served as an Assistant Manager at Housing.com and held leadership positions in customer support, focusing on process optimization and team empowerment. Deepu holds a Bachelor of Commerce from SIES (Nerul) and an MBA from the University of Mumbai.
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