Katie Bapple

Katie Bapple is a customer-obsessed online community and customer experience leader with extensive experience in community management and engagement strategies. They held positions such as Senior Director of Community & Customer Success at Socious, where they developed strategies that generated up to $150M in community-attributed revenue, and as Senior Director of Customer Experience at Liveops, achieving a 61% increase in customer satisfaction. Currently, Katie is a freelance community leader and customer engagement strategist, advising organizations on user engagement and retention improvements. Additionally, they are the VP of Freelancer Community at Testlio, contributing to community growth and collaboration. Katie's educational background includes studies in Political Science and Global Studies at the University of Ghana and Advanced Community Management at Feverbee, LTD.