Don Davey

Don Davey has over 25 years of experience in the software and business process outsourcing (BPO) industry. Don began their career in 1993 as Director of Multi-Site BPO Call Center Operations at Nationwide Credit Inc. Don then moved to Citicorp in 1995, where they served as Vice President of International Multi-Site Call Center Operations and BPO Vendor Management. In 1998, they became Vice President of Multi-Site BPO Call Center Operations at GE Capital| SCA Credit. Don then joined eCHARGE Corporation (Technology Start-up) in 1999 as Director of Call Center Operations. Don also served as Chief Operations Officer of Asset Management Outsourcing, Inc. the same year. In 2000, Don became Director of Solution Consulting for SaaS Predictive Analytics and CRM Software at FICO. Don then moved to First Data Corporation in 2004, where they served as Director of Solution Consulting for SaaS Predictive Analytics and Rules Engine Software. Don joined Regions Financial in 2007 as Senior Vice President of Multi-Site Call Center and BPO Vendor Management. In 2008, they became Director of Product/Customer Service for SaaS CRM and Analytics Software, Multi-Site BPO Call Center Operations at First Data | First Data Hellas. Finally, in 2016, Don joined Tethr as Senior Director of Service Delivery/Customer Service/Consulting for SaaS Speech/Digital Analytics Software.

Don Davey obtained a BS from the University of Idaho in 1983. In 2010, they obtained a Graduate Certificate in Applied Statistics from Penn State University. In March 2016, they obtained a Tethr Conversation Intelligence Platform Certification from Tethr.