Jann Erick Santos

Jann Erick Santos is a skilled Technical Support Engineer at Textkernel since September 2022, specializing in troubleshooting, configuring solutions for clients, analyzing external systems, and maintaining scripts for data feeds and web service delivery. Prior to this role, Jann served in various capacities at Palawan Pawnshop from April 2009 to September 2022, including Information Technology Engineering Supervisor, where oversight of IT Engineers and adherence to service level agreements were key responsibilities, and Information Technology Lead Engineer, where leadership of a team to ensure timely resolution of technical support tickets was essential. Jann began a career as an Information Technology Field Engineer, focusing on hardware and software solutions, technical problem-solving, and network issue resolution. Jann holds a Bachelor of Science degree in Information Technology from Fulbright College, completed in April 2009.