Lakeitha H.

Lakeitha H. has extensive experience in customer support and incident management across several industries, including technology, eCommerce, and finance. Currently serving as a Senior Email Support specialist at TextMe, Inc. since September 2019, Lakeitha focuses on user assistance, app interface troubleshooting, and collaboration with engineering teams to enhance user experience. Previous roles include CS Online Support Specialist at Trashie and Content Moderator at Vaco, where responsibilities ranged from order management and customer complaint resolution to auditing and moderating online content. Earlier positions at Cruise involved critical incident management and data analysis, while roles at Credible and YapStone emphasized client support and payment processing. Lakeitha holds multiple degrees, including a Bachelor of Arts in Sociology from California State University-Sacramento and various associate degrees from San Joaquin Delta College.