Kate McGowan

Program Manager, Customer Care

Kate McGowan is an experienced program manager and technical writer with a strong background in customer care and talent acquisition. Currently serving as a Program Manager at TextNow since October 2021, previously held roles in technical writing within the same department. Prior experience includes leading talent initiatives at Simplist and managing a distributed team at Mercury Constant, where leadership involved fostering a diverse workplace culture and optimizing recruitment processes. A history of partnering with startups in technical writing and enhancing candidate engagement is evident, highlighted by achievements such as a 90% acceptance rate at high-quality engineering teams during tenure at Sourceress. Kate holds a Bachelor of Science in Writing and Computer Science from Grand Valley State University and an Associate's degree in Liberal Arts and Sciences from St. Clair County Community College.

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