Tammy Mackinnon

Tammy Mackinnon is a highly accomplished professional with extensive experience in product operations and customer care, currently serving as the Senior Director of Product Operations at TextNow since July 2018. In this role, Tammy oversees Program Management and Customer Care, employing agile principles to execute strategies and maintain high standards of customer satisfaction, achieving an 88% score, significantly above the industry average. Tammy's prior tenure at BlackBerry spanned a decade, where the position of Senior Director of BlackBerry Customer Care involved leading post-sale strategies, managing a large team, and innovating customer service offerings while controlling a budget exceeding $10 million.