Stephen Long currently serves as the Claims IT & Operations Director at Covéa Insurance, a position held since January 2014, and has previously occupied multiple roles within the same company, including Claims & Operations Director and Head of Operations. Additionally, Stephen is a member of the Board of Directors at Thatcham Research as of January 2023. Prior experience includes serving as Senior Operations Manager and Manager of Customer Services & Credit Control at Provident Financial Group from August 2006 to December 2013. Educational qualifications include an MBA with distinction in Customer Experience Design in Online Insurance from the University of Bradford School of Management (2011-2013), an Advanced Diploma in Insurance (ACII) from the Chartered Insurance Institute (2002-2005), and a degree in Business & Management Studies from the University of Bradford (1998-2001). Early education was completed at North Halifax Grammar School (1991-1998).
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