John P. is a seasoned professional in customer experience and success, with extensive leadership experience across various organizations. As the current Customer Success Lead - VP for the Small Business Division at The Access Group since March 2025, John drives key performance metrics such as GRR, NRR, and NPS. Previously, John held significant positions at Liberty Global, Everything Everywhere Ltd, Sage, Orange PCS, and Virgin Media, contributing to customer experience strategies across multiple regions in Europe and globally. Notable achievements include leading service design initiatives to enhance customer satisfaction and efficiency, managing large customer service teams, and implementing continuous improvement methodologies.
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